How can I use the CIS's services?

I'm ready to talk with someone about cancer. What's the next step?

The NCI's CIS provides information about cancer and clinical trials to patients and their families, physicians and other health professionals, and the general public in a variety of ways.

You can contact us by telephone or online through LiveHelp instant messaging and e-mail.

• Telephone: Call the NCI'S CIS toll-free at 1-800-4-CANCER (1-800-422-6237). NCI's CIS information specialists answer calls in English or Spanish Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time.
• LiveHelp instant messaging: If you have Internet access, you can get live, online assistance through NCI's LiveHelp instant messaging service. We can answer your questions about cancer and/or help you use the NCI's Web site. Service is available in English Monday through Friday from 8:00 a.m. to 11:00 p.m. Eastern Time. From the Cancer.gov homepage, you can access LiveHelp (on the left sidebar click on "Questions about cancer?" and then click on the "LiveHelp?" icon).
• E-mail: You can reach us by e-mail using the online contact form at http://www.cancer.gov/contact or by sending an e-mail directly to cancergovstaff@mail.nih.gov. For Spanish e-mail service, use http://www.cancer.gov/espanol/instituto/correo-electronico or nciespanol@mail.nih.gov.

I'm ready to talk to someone about quitting smoking. What do I do?

You can reach smoking cessation counselors by telephone or online:

• Telephone: The NCI's CIS operates the NCI's Smoking Quitline at 1-877-44U-QUIT (1-877-448-7848). Smoking cessation counselors are available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. We offer help over the phone in English or Spanish.
• LiveHelp instant messaging: For those with Internet access, the LiveHelp instant messaging service also offers help with quitting smoking. Smoking cessation counselors are available Monday through Friday from 8:00 a.m. to 11:00 p.m. Eastern Time through http://www.cancer.gov on the Internet. This service is only available in English.

How can I get free NCI publications?

• You can browse and order our publications directly at http://www.cancer.gov/publications. You also can read many NCI publications online and can print them out instantly.
• If you already know what you want to order, simply call us at 1-800-4-CANCER (1-800-422-6237) or visit our Publications Ordering page online at http://www.cancer.gov/publications to view, download, or order your publications.
• If you aren't sure which publications are available from NCI, we can discuss this with you then make recommendations and place your order for you. Just call us at 1-800-4-CANCER (1-800-422-6237) or chat with us online at https://cancer.gov/livehelp.

What services are available after regular business hours?

You may listen to recorded messages in English or Spanish by calling the NCI's Cancer Information Service or the Smoking Quitline at any time of day, 7 days a week:

• The toll-free telephone service at 1-800-4-CANCER offers recorded information about cancer prevention, treatment, and other topics.
• The NCI's Smoking Quitline at 1-877-44U-QUIT has messages about the risks of smoking, the benefits of quitting, and tips for quitting.
• You can send an e-mail to cancergovstaff@mail.nih.gov at anytime.
• Visit NCI's Web site www.cancer.gov where you can search for cancer information and NCI publications on many cancer-related topics.

What other ways can I get information from NCI?

• The NCI Cancer Bulletin is a free, biweekly online newsletter that provides useful, timely information about cancer research. Visit http://www.cancer.gov/ncicancerbulletin to register and start receiving the NCI Cancer Bulletin.
• NCI also offers RSS feeds for the NCI Cancer Bulletin as well as other news, cancer topics, and clinical trials information on Cancer.gov. Visit http://www.cancer.gov/rss for more information and to subscribe to RSS feeds from NCI.