Module 12 – Conflict Resolution

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Conflict is inevitable in the practice of oncology. Clear and unequivocal situations of right and wrong are rare. A key skill is conflict resolution. A seven-step protocol can be used to guide conflict resolution, including a fair process to resolve intractable difficulties.

Module 12 – Conflict Resolution (PDF - 1.1MB)

Module 12 – Conflict Resolution (PPT - 307KB)

1.5 CE credits