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Contact CBIIT

General Questions

If you have questions about CBIIT, email ncicbiit@mail.nih.gov.

IT Support for NCI Employees

If you’re an NCI staff member and need help or want to learn more about available IT services, visit NCI at Your Service. Services included but are not limited to:

  • Account Administration and Access (e.g., password resets, creating/modifying existing accounts including mailboxes, calendars, and share/group drives)
  • Collaboration Tools (e.g., Wiki/Collaborate, Microsoft productivity and collaboration tools such as Forms, SharePoint Online, and Teams)
  • Emails and Telecommunications (e.g., MobileIron, Webex, NCI Conference Bridge)
  • IT Security (e.g., approval requests for use of SaaS products, on-demand scans for testing/detecting network, operating system, and application vulnerabilities)
  • Network (e.g., wired and wireless connectivity)
  • Software (e.g., Adobe, Microsoft Office Suite, Microsoft Office 365, operating systems)
  • Workstation Hardware & Accessories (e.g., monitors, keyboards, mice, encrypted USBs, network printers)

Application Support

NCI CBIIT Application Support can assist those of you in the cancer research community by addressing questions and issues with CBIIT informatics, information technology (IT) applications, and resources. Examples of the tools, applications, and software supported by NCI CBIIT Application Support include but are not limited to:

  • Cancer Data Standards Registry and Repository (caDSR)
  • Medidata Rave
  • NCI’s Okta instance
  • NCI’s Wiki (Confluence) instance
  • NCI’s Project Tracker (Jira) instance

The Application Support team can help you:

  • understand how to use a tool or resource or find others who can help.
  • obtain information and/or training for using applications.
  • track and troubleshoot issues.
  • solve password and identity access issues.
  • document and triage application defects and enhancement requests.

Support Process

Once you’ve contacted CBIIT Application Support, we will either resolve the issue or create a ticket on your behalf so we can ensure resolution.

Contact Application Support

Email: NCIAppSupport@nih.gov 

Application Support Telephone: (240) 276-5541 or toll free: (888) 478-4423
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Closed weekends and Federal holidays.

When submitting support requests, please include:

  • direction on a contact’s name/response. (What is your name and preferred contact method?)
  • the system/service name. (What is the name of the system/service you are having problems with?)
  • the system URL. (What is the URL?)
  • the issue. (Can you describe the issue you are having and the steps leading up to it? We can try to recreate the issue to then find a solution.)
  • screenshots or photos. (Can you provide screenshots or photos of error messages and a description of the issue?)

Staff Directory

NameTitleBranch / OfficeContact
Juli Klemm, Ph.D.CBIIT Acting Director klemmj@mail.nih.gov 
Jim Racheff, M.S., M.B.A.NCI Acting CIO, Associate Director for Infrastructure and IT OperationsIT Services and Support Branchjim.racheff@nih.gov 
(301) 846-1063
Marcos Munoz, M.S.Director, OBOOffice of Business Operationsmarcos.munozramos@nih.gov 
(240) 276-7534
Sue PanComputer Scientist, Branch Chief (Code 4 Supervisor)Digital Services and Solutions Branchpansu@nih.gov 
(240) 276-5671
Craig HaynSupervisory IT Specialist (Information Security), Branch ChiefNCI Cybersecurity Branchhaync@mail.nih.gov 
(240) 276-5159
Umit Topaloglu, Ph.D.Branch ChiefClinical & Translational Research Informatics Branchumit.topaloglu@nih.gov 
(501) 658-8230
Tanja Davidsen, Ph.D.Branch ChiefData Ecosystems Branchtanja.davidsen@nih.gov 
(240) 276-5301
Daoud Meerzaman, Ph.D.Branch ChiefComputational Genomics & Bioinformatics Branchmeerzamd@mail.nih.gov
(240) 276-5205
Kanakadurga “Durga” Addepalli, Ph.D.Health Scientist (Bioinformatics)Data Ecosystems Branchkanakadurga.addepalli@nih.gov 
(240) 276-5853
Heather K. Basehore, Ph.D.Health Science AdministratorScientific Policy and Program Branch Bheather.basehore@nih.gov 
(240) 276-5701
Erin BeckBiomedical Informatics Project ManagerData Ecosystems Brancherin.beck2@nih.gov 
(240) 276-7203
Emily Boja, Ph.D.Branch Chief, Supervisory Health Scientist AdministratorScientific Policy and Program Branch Bemily.boja@nih.gov 
(240) 276-6384
Nathan Boyd, Ph.D.Health Science AdministratorScientific Policy and Program Branch Anathan.boyd@nih.gov 
(240) 276-7812
Lawrence “Larry” Brem, M.S.Computer Scientist (Configuration Manager, Code 4 Supervisor)Digital Services and Solutions Branchbreml@nih.gov 
(240) 276-5276
Javis BrownIT Specialist (Information Security)IT Services and Support Branchjavis.brown@nih.gov 
(240) 276-5848
Brian Capaldo, Ph.D.Bioinformatics SpecialistComputational Genomics & Bioinformatics BranchBrian.Capaldo@nih.gov 
Esmeralda “Emi” Casas-Silva, Ph.D.Health Science AdministratorData Ecosystems Branchemi.casas-silva@nih.gov 
(240) 276-6989
Subhashini Jagu, Ph.D.Branch Chief, Supervisory Health Scientist AdministratorScientific Policy and Program Branch A, Office of Data Sharing, CBIITsubhashini.jagu@nih.gov 
(240) 781‑3325 
Cu NguyenStaff ScientistComputational Genomics & Bioinformatics Branch, Informatics & Data Science Program, CBIITcun@mail.nih.gov 
(240) 276‑5246
Christopher Siwy, Ph.D., CISSPComputer ScientistDigital Services and Solutions Branch, Office of the Chief Information Officer, CBIITchristopher.siwy@nih.gov 
Orieta Celiku, Ph.D.Data ScientistIT Services and Support Branchorieta.celiku@nih.gov 
(240) 760-7064
Qingrong Chen, Ph.D.Health Science AdministratorComputational Genomics & Bioinformatics Branchchenqi@mail.nih.gov 
(240) 276-5244
Janelle Cortner, Ph.D.Bioinformatics Project ManagerOffice of the Chief Information Officercortnerj@mail.nih.gov 
(240) 276-7644
Heather CreasyBiomedical Informatics Project ManagerData Ecosystems BranchHeather.creasy@nih.gov 
(240) 276-5553
Blaise Czekalski, M.S.IT Specialist (Systems Analysis)NCI Cybersecurity Branchczekalsb@mail.nih.gov  
(301) 480-4216
Allison Dennis, Ph.D.Supervisory Health Science AdministratorData Ecosystems Branchallison.dennis@nih.gov 
(240) 781-4077
Brenda R. Duggan, R.N.Biomedical Informatics SpecialistClinical & Translational Research Informatics Branchdugganb@mail.nih.gov 
(208) 939-9201
Maurice EdmondsIT Project ManagerIT Services and Support Branchme54c@nih.gov 
(301) 480-6198
Ina FelauHealth Science AdministratorData Ecosystems Branchina.felau@nih.gov 
(240) 781-3296
Patty FersonIT Specialist (Information Security)Digital Services and Solutions Branchpatty.ferson@nih.gov 
(301) 846-5207
Joe Flores-Toro, Ph.D.Health Scientist AdministratorScientific Policy and Program Branch Ajoe.flores-toro@nih.gov 
(240) 276-5329
Karen FriendIT Specialist (Information Security)NCI Cybersecurity Branchkaren.friend@nih.gov 
(240) 276-5055
Mousumi Ghosh, Ph.D.Health Science AdministratorOffice of Data Sharingmousumi.ghosh@nih.gov 
(240) 781-3307
Emily Greenspan, Ph.D.Health Science AdministratorData Ecosystems Branchgreenspanej@mail.nih.gov 
(301) 395-2871
Jaime M. Guidry Auvil, Ph.D.DirectorOffice of Data Sharingjaime.guidryauvil@nih.gov 
(240) 781-3307
Nelya GuninaIT Specialist (Systems Analysis, Cyber Security)Digital Services and Solutions Branchguninan@mail.nih.gov 
(240) 276-5133
Donald E. Hall II, D.B.A.Supervisory Program AnalystOffice of Business Operationsdonald.hall@nih.gov 
(240) 276-5211
Stephanie HallingSupervisory IT SpecialistIT Services and Support Branchstephanie.halling@nih.gov 
(240) 397-1345
Ryan HashProgram AnalystIT Services and Support Branchryan.hash@nih.gov 
(240) 620-0889
Ying Hu, Ph.D.Staff ScientistComputational Genomics & Bioinformatics Branchyhu@mail.nih.gov 
(240) 276-5273
Ying Huang, M.D.Health Science AdministratorScientific Policy and Program Branch Bying.huang@nih.gov 
(240) 276-6573
Doug HosierIT Specialist (Systems Analysis)IT Services and Support Branchdoug.hosier@nih.gov 
(240) 276-5067
Abigail JoyceWriter-EditorOffice of Business Operationsjoycea@mail.nih.gov 
(240) 279-6537
Dianna Kelly, M.P.H.Deputy CIOOffice of the Chief Information Officerdianna.kelly@nih.gov 
(301) 846-5189
Erika M. Kim (Kwon), Ph.D.Supervisory Health Science AdministratorData Ecosystems Brancherika.kim@nih.gov 
(240) 276-5026
Christopher KnillInformation Technology SpecialistIT Services and Support Branchchristopher.knill2@nih.gov 
Jennifer KwokSupervisory IT SpecialistDigital Services and Solutions Branchkwokj@mail.nih.gov 
(240) 276-5731
Melissa NisongerScientific Program AnalystInformatics and Data Science Programmelissa.nisonger@nih.gov 
(240) 608-5397
Alex NordanProgram AnalystDigital Services and Solutions Branchnordana@mail.nih.gov 
(240) 276-5083
Fatma OnmusClinical BioinformaticianClinical & Translational Research Informatics Branchfatma.onmus@nih.gov 
(240) 276-6761
Jane PollackClinical BioinformaticianClinical & Translational Research Informatics Branchjane.pollack@nih.gov 
(240) 276-6573
Simona Popa-CotarlaIT SpecialistDigital Services and Solutions Branchsimona.popa-cotarla@nih.gov 
(240) 276-6536
Freddie L. Pruitt III, Ph.D.Health Science AdministratorScientific Policy and Program Branch Afreddie.pruitt@nih.gov 
(240) 781-3381
Danny RebolledoProgram AnalystOffice of Business Operationsdanny.rebolledo@nih.gov 
(240) 276-5366
Ute Reichling, M.B.A.IT Project ManagerDigital Services and Solutions Branchute.reichling@nih.gov 
(240) 276-7435
Lyubov Remennik, Ph.D., M.D.Biomedical Informatics SpecialistClinical & Translational Research Informatics Branchlyubov.remennik@nih.gov 
(240) 276-6793
Robinette Renner, Ph.D.Supervisory Health Science AdministratorClinical & Translational Research Informatics Branchrobinette.renner@nih.gov 
(240) 276-5089
Brent ReynoldsProgram SpecialistOffice of Business Operationsbrent.reynolds@nih.gov 
(240) 276-5604
Krish SeshadriSenior Cloud ArchitectDigital Services and Solutions Branchkrish.seshadri@nih.gov 
(240) 276-5742
Shannon Silkensen, Ph.D.Health Science AdministratorClinical & Translational Research Informatics Branchshannon.silkensen@nih.gov 
(240) 276-5809
Jay SpencerIT Specialist (Information Security)NCI Cybersecurity Branchjay.spencer@nih.gov 
(240) 278-5275
Granger Sutton, Ph.D.Data ScientistData Ecosystems Branchgranger.sutton@nih.gov 
(240) 276-5341
Paul Von SteinIT Project ManagerIT Services and Support Branchpaul.vonstein@nih.gov 
(240) 276-5066
Zhining Wang, Ph.D.Health Science AdministratorData Ecosystems Branchzhining.wang@nih.gov 
(240) 781-3404
Denise Warzel, M.Sc.Science Program AnalystClinical & Translational Research Informatics Branchdenise.warzel@nih.gov 
(301) 480-6199
Eric WilliamsSupervisory IT SpecialistIT Services and Support Brancheric.williams@nih.gov 
(301) 480-4210
Cliff WongComputer ScientistIT Services and Support Branchwongcc@mail.nih.gov 
(240) 276-5132
Preston WoodComputer ScientistIT Services and Support Branchpreston.wood@nih.gov 
(240) 276-6852
Brandon J. Wright, Ph.D.Health Science AdministratorScientific Policy and Program Branch Bbrandon.wright@nih.gov 
(301) 846-1693
Chunhua Yan, Ph.D.Biomedical Informatics Program ManagerComputational Genomics & Bioinformatics Branchyanch@mail.nih.gov 
(240) 276-5259
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