General Questions
If you have questions about CBIIT, email ncicbiit@mail.nih.gov.
IT Support for NCI Employees
If you’re an NCI staff member and need help or want to learn more about available IT services, visit NCI at Your Service. Services included but are not limited to:
- Account Administration and Access (e.g., password resets, creating/modifying existing accounts including mailboxes, calendars, and share/group drives)
- Collaboration Tools (e.g., Wiki/Collaborate, Microsoft productivity and collaboration tools such as Forms, SharePoint Online, and Teams)
- Emails and Telecommunications (e.g., MobileIron, Webex, NCI Conference Bridge)
- IT Security (e.g., approval requests for use of SaaS products, on-demand scans for testing/detecting network, operating system, and application vulnerabilities)
- Network (e.g., wired and wireless connectivity)
- Software (e.g., Adobe, Microsoft Office Suite, Microsoft Office 365, operating systems)
- Workstation Hardware & Accessories (e.g., monitors, keyboards, mice, encrypted USBs, network printers)
Application Support
NCI CBIIT Application Support can assist those of you in the cancer research community by addressing questions and issues with CBIIT informatics, information technology (IT) applications, and resources. Examples of the tools, applications, and software supported by NCI CBIIT Application Support include but are not limited to:
- Cancer Data Standards Registry and Repository (caDSR)
- Medidata Rave
- NCI’s Okta instance
- NCI’s Wiki (Confluence) instance
- NCI’s Project Tracker (Jira) instance
The Application Support team can help you:
- understand how to use a tool or resource or find others who can help.
- obtain information and/or training for using applications.
- track and troubleshoot issues.
- solve password and identity access issues.
- document and triage application defects and enhancement requests.
Support Process
Once you’ve contacted CBIIT Application Support, we will either resolve the issue or create a ticket on your behalf so we can ensure resolution.
Contact Application Support
Email: NCIAppSupport@nih.gov
Application Support Telephone: (240) 276-5541 or toll free: (888) 478-4423
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Closed weekends and Federal holidays.
When submitting support requests, please include:
- direction on a contact’s name/response. (What is your name and preferred contact method?)
- the system/service name. (What is the name of the system/service you are having problems with?)
- the system URL. (What is the URL?)
- the issue. (Can you describe the issue you are having and the steps leading up to it? We can try to recreate the issue to then find a solution.)
- screenshots or photos. (Can you provide screenshots or photos of error messages and a description of the issue?)
Staff Directory
| Name | Title | Branch / Office | Contact |
|---|---|---|---|
| Juli Klemm, Ph.D. | CBIIT Acting Director | klemmj@mail.nih.gov | |
| Jim Racheff, M.S., M.B.A. | NCI Acting CIO, Associate Director for Infrastructure and IT Operations | IT Services and Support Branch | jim.racheff@nih.gov (301) 846-1063 |
| Marcos Munoz, M.S. | Director, OBO | Office of Business Operations | marcos.munozramos@nih.gov (240) 276-7534 |
| Sue Pan M.S., M.E.. | Supervisory Computer Scientist, Branch Chief | Digital Services and Solutions Branch | pansu@nih.gov (240) 276-5671 |
| Craig Hayn | Supervisory IT Specialist (Information Security), Branch Chief | NCI Cybersecurity Branch | haync@mail.nih.gov (240) 276-5159 |
| Umit Topaloglu, Ph.D. | Branch Chief | Clinical & Translational Research Informatics Branch | umit.topaloglu@nih.gov (501) 658-8230 |
| Tanja Davidsen, Ph.D. | Branch Chief | Data Ecosystems Branch | tanja.davidsen@nih.gov (240) 276-5301 |
| Daoud Meerzaman, Ph.D. | Branch Chief | Computational Genomics & Bioinformatics Branch | meerzamd@mail.nih.gov (240) 276-5205 |
| Kanakadurga “Durga” Addepalli, Ph.D. | Health Scientist (Bioinformatics) | Data Ecosystems Branch | kanakadurga.addepalli@nih.gov (240) 276-5853 |
| Erin Beck | Biomedical Informatics Project Manager | Data Ecosystems Branch | erin.beck2@nih.gov (240) 276-7203 |
| Lawrence Brem, M.S. | Computer Scientist (Configuration Manager) | Digital Services and Solutions Branch | breml@nih.gov (571) 499-2361 |
| Javis Brown | IT Specialist (Information Security) | IT Services and Support Branch | javis.brown@nih.gov (240) 276-5848 |
| Brian Capaldo, Ph.D. | Bioinformatics Specialist | Computational Genomics & Bioinformatics Branch | Brian.Capaldo@nih.gov |
| Esmeralda “Emi” Casas-Silva, Ph.D. | Health Science Administrator | Data Ecosystems Branch | emi.casas-silva@nih.gov (240) 276-6989 |
| Cu Nguyen | Staff Scientist | Computational Genomics & Bioinformatics Branch, Informatics & Data Science Program, CBIIT | cun@mail.nih.gov (240) 276‑5246 |
| Christopher Siwy, Ph.D., CISSP | Computer Scientist | Digital Services and Solutions Branch, Office of the Chief Information Officer, CBIIT | christopher.siwy@nih.gov |
| Orieta Celiku, Ph.D. | Data Scientist | IT Services and Support Branch | orieta.celiku@nih.gov (240) 760-7064 |
| Qingrong Chen, Ph.D. | Health Science Administrator | Computational Genomics & Bioinformatics Branch | chenqi@mail.nih.gov (240) 276-5244 |
| Harry Chauhan | IT Specialist (INET) | Digital Services and Solutions Branch | harry.chauhan@nih.gov |
| Janelle Cortner, Ph.D. | Bioinformatics Project Manager | Office of the Chief Information Officer | cortnerj@mail.nih.gov (240) 276-7644 |
| Heather Creasy | Biomedical Informatics Project Manager | Data Ecosystems Branch | Heather.creasy@nih.gov (240) 276-5553 |
| Blaise Czekalski, M.S. | IT Specialist (Systems Analysis) | NCI Cybersecurity Branch | czekalsb@mail.nih.gov (301) 480-4216 |
| Allison Dennis, Ph.D. | Supervisory Health Science Administrator | Data Ecosystems Branch | allison.dennis@nih.gov (240) 781-4077 |
| Brenda R. Duggan, R.N. | Biomedical Informatics Specialist | Clinical & Translational Research Informatics Branch | dugganb@mail.nih.gov (208) 939-9201 |
| Maurice Edmonds | IT Project Manager | IT Services and Support Branch | me54c@nih.gov (301) 480-6198 |
| Ina Felau | Health Science Administrator | Data Ecosystems Branch | ina.felau@nih.gov (240) 781-3296 |
| Patty Ferson | IT Specialist (Information Security) | NCI Cybersecurity Branch | patty.ferson@nih.gov (301) 846-5207 |
| Karen Friend | IT Specialist (Information Security) | NCI Cybersecurity Branch | karen.friend@nih.gov (240) 276-5055 |
| John "Gary" Geiglein | IT Specialist (INFOSEC) | Digital Services and Solutions Branch | gary.geiglein@nih.gov (240) 276-6399 |
| Emily Greenspan, Ph.D. | Health Science Administrator | Data Ecosystems Branch | greenspanej@mail.nih.gov (301) 395-2871 |
| Nelya Gunina | IT Specialist (SysAnalysis, Cyber Security) | Digital Services and Solutions Branch | guninan@mail.nih.gov (240) 276-5133 |
| Donald E. Hall II, D.B.A. | Supervisory Program Analyst | Office of Business Operations | donald.hall@nih.gov (240) 276-5211 |
| Stephanie Halling | Supervisory IT Specialist | IT Services and Support Branch | stephanie.halling@nih.gov (240) 397-1345 |
| Ryan Hash | Program Analyst | IT Services and Support Branch | ryan.hash@nih.gov (240) 620-0889 |
| Ying Hu, Ph.D. | Staff Scientist | Computational Genomics & Bioinformatics Branch | yhu@mail.nih.gov (240) 276-5273 |
| Doug Hosier | IT Specialist (Systems Analysis) | IT Services and Support Branch | doug.hosier@nih.gov (240) 276-5067 |
| Abigail Joyce | Writer-Editor | Office of Business Operations | joycea@mail.nih.gov (240) 279-6537 |
| Dianna Kelly, M.P.H. | Deputy CIO | Office of the Chief Information Officer | dianna.kelly@nih.gov (301) 846-5189 |
| Erika M. Kim (Kwon), Ph.D. | Supervisory Health Science Administrator | Data Ecosystems Branch | erika.kim@nih.gov (240) 276-5026 |
| Christopher Knill | Information Technology Specialist | IT Services and Support Branch | christopher.knill2@nih.gov |
| Jennifer Kwok, M.S. | Supervisory IT Specialist | Digital Services and Solutions Branch | jennifer.kwok@nih.gov (240) 276-5731 |
| Shan Liang, M.S. | Computer Scientist (Cyber Security) | Digital Services and Solutions Branch |
|
| Carl McCabe, Ph.D. | Supervisory Biomedical Information Specialist | Digital Services and Solutions Branch | carl.mccabe@nih.gov (240) 276-7366 |
| Alex Nordan | Program Analyst | Digital Services and Solutions Branch | alex.nordan@nih.gov (240) 276-5083 |
| Fatma Onmus | Clinical Bioinformatician | Clinical & Translational Research Informatics Branch | fatma.onmus@nih.gov (240) 276-6761 |
| Simona Popa-Cotarla | IT Specialist | Digital Services and Solutions Branch | simona.popa-cotarla@nih.gov (240) 276-6536 |
| Danny Rebolledo | Program Analyst | Office of Business Operations | danny.rebolledo@nih.gov (240) 276-5366 |
| Ute Reichling, M.B.A. | IT Project Manager | Digital Services and Solutions Branch | ute.reichling@nih.gov (240) 276-7435 |
| Lyubov Remennik, Ph.D., M.D. | Biomedical Informatics Specialist | Clinical & Translational Research Informatics Branch | lyubov.remennik@nih.gov (240) 276-6793 |
| Robinette Renner, Ph.D. | Supervisory Health Science Administrator | Clinical & Translational Research Informatics Branch | robinette.renner@nih.gov (240) 276-5089 |
| Brent Reynolds | Program Specialist | Office of Business Operations | brent.reynolds@nih.gov (240) 276-5604 |
| Joshua Rhoderick | Lead IT Specialist | Digital Services and Solutions Branch | rhoderij@mail.nih.gov (240) 276-6414 |
| Krishnan Seshadri, M.S. | Computer Scientist (Senior Cloud Architect) | Digital Services and Solutions Branch | krish.seshadri@nih.gov (240) 276-5742 |
| Shannon Silkensen, Ph.D. | Health Science Administrator | Clinical & Translational Research Informatics Branch | shannon.silkensen@nih.gov (240) 276-5809 |
| Jay Spencer | IT Specialist (Information Security) | NCI Cybersecurity Branch | jay.spencer@nih.gov (240) 278-5275 |
| Granger Sutton, Ph.D. | Data Scientist | Data Ecosystems Branch | granger.sutton@nih.gov (240) 276-5341 |
| Paul Von Stein | IT Project Manager | IT Services and Support Branch | paul.vonstein@nih.gov (240) 276-5066 |
| Zhining Wang, Ph.D. | Health Science Administrator | Data Ecosystems Branch | zhining.wang@nih.gov (240) 781-3404 |
| Denise Warzel, M.Sc. | Science Program Analyst | Clinical & Translational Research Informatics Branch | denise.warzel@nih.gov (301) 480-6199 |
| Eric Williams | Supervisory IT Specialist | IT Services and Support Branch | eric.williams@nih.gov (301) 480-4210 |
| Cliff Wong | Computer Scientist | IT Services and Support Branch | wongcc@mail.nih.gov (240) 276-5132 |
| Preston Wood | Computer Scientist | IT Services and Support Branch | preston.wood@nih.gov (240) 276-6852 |
| Chunhua Yan, Ph.D. | Biomedical Informatics Program Manager | Computational Genomics & Bioinformatics Branch | yanch@mail.nih.gov (240) 276-5259 |
| Hsiu-Hua Yeh, M.S. | IT Specialist (SysAnalysis) | Digital Services and Solutions Branch | vivien.yeh@nih.gov (240) 276-6408 |